People
Make life better
Planet
Use resources wisely
Places
Build better transport
Partnerships
Lead and unite
Sustainability is embedded into our operations. Everyone who works for us agrees to work in ways that support our Sustainability Strategy, as explained in our Sustainability Policy.
Our four strategy pillars (shown above) are also aligned with the United Nations’ Sustainable Development Goals (SDGs). The SDGs are the United Nations’ global call-to-action for eliminating poverty, protecting the planet and ensuring prosperity by 2030. We act and report on the SDGs that are most relevant to us and our stakeholders.
By aligning our activities with the United Nations’ wide-reaching goals, we’re helping contribute to a more sustainable future for everyone.
Read more about how we’re acting to achieve the SDGs in our latest (FY24) Corporate Report.
Our website content has not been approved by the United Nations and does not reflect the views of the United Nations or its officials or Member States. Visit the UN Sustainable Development Goals website for more information.
Social licence focus
Our Sustainability Strategy is also aligned with our Social Licence Framework. Our purpose is to strengthen communities through transport. To achieve this we work with all our stakeholders, and we collaborate around three key focus areas that link closely with our Sustainability Strategy pillars of People, Planet, Places and Partnerships.
These focus areas are:
- Championing road safety
- Strengthening communities
- Empowering customers
In line with both our Social Licence Framework and Sustainability Strategy, we aim to operate our assets, do business, and pursue our strategic agenda in ways that are meaningful for our communities. And we help to build trust through genuine engagement and creating mutual benefit.
Customer engagement
We have around 10.8 million customers in Australia and North America, and we’re always working to improve our customers’ experiences, both on and off the road. To succeed in this mission, we need to understand what our customers value and need from us. So, we ask them.
We do this through our:
- Voice of Customer program that checks in with customers and collects feedback at key points in their journeys
- online research panel where we test ideas, products and solutions with a diverse range of customers
- urban mobility trends research into road-transport issues affecting our customers and wider communities where we operate
- brand health tracking (Linkt) that helps us understand customer perceptions and attitudes.
Customer promises
Our customer promise reflects what our customers say they expect from us.
Make it easy
Deliver value
Do the right thing
Road safety approach
Our approach to road safety also aligns with our Sustainability Strategy and Social Licence Framework. We’ve set ourselves an ultimate target of zero deaths and life-changing injuries on our roads and, recognising that everyone has a role to play in road safety, we’re always looking for opportunities to improve safety on our roads and beyond.
Learn more about our safe system approach to road safety.
Our approach
Our Climate Change Framework sets out how we’re working to reduce our impacts and mitigate risks associated with climate change and approach to meeting the Task Force on Climate-Related Financial Disclosures' (TCFD) 11 recommendations for managing climate-related risks. We’ve been reporting in line with the TCFD since 2018.
The framework details actions we are taking in these key areas:
Transitioning to net zero
- Renewable energy and energy efficiency
- Low-carbon supply chain Roadside regeneration
- Customer emissions
Delivering resilient infrastructure and operations
- Climate risk integration
- Asset and business adaptation
- TCFD alignment
Governance
- How we’re managing the delivery of our climate change approach.
More information
Our Climate Change Disclosure includes detailed information on our framework, approach and progress. Our latest disclosure is available in our FY24 Corporate Report.
